Zocdoc, the leading healthcare marketplace, has announced the launch of Zocdoc Practice Solutions, a free suite of tools that enables providers to seamlessly reach, manage, and engage patients. This expansion marks Zocdoc’s entry into patient engagement, making it more than just a patient acquisition platform.
The suite of tools offered by Zocdoc Practice Solutions includes several features designed to streamline administrative tasks and improve the patient experience. These features include Intake, which allows patients to fill out forms and submit insurance cards online ahead of their visit, reducing time spent in the waiting room. Online scheduling is also available, allowing patients to easily view availability and book appointments online 24/7. Additionally, Zocdoc offers a video service that enables practices to conduct virtual visits with patients through an integrated, HIPAA-compliant video experience.
Zocdoc Practice Solutions aims to provide value to providers without the high costs associated with similar patient engagement services. Unlike other vendors in this space, Zocdoc focuses on building products that prioritize the needs of patients first, ensuring an intuitive and user-friendly experience. The company plans to enhance its suite of products by incorporating additional services such as facilitating payments and patient-provider messaging.
The adoption of Zocdoc Practice Solutions has been swift, with 35% of Zocdoc’s existing marketplace customers already adopting at least one of the tools. The Intake feature, in particular, has been successful, with nearly 7,000 practices signing up to use it. Early users have reported saving an average of 15 minutes per patient on administrative tasks.
“We tried another patient engagement solution, but their scheduling link often malfunctioned and patients weren’t completing intake forms because it didn’t send out automated reminders,” said Airelle Rucker-Smith DNP, CRNP, owner and provider at FirstChoice Primary Care. “Thanks to Zocdoc’s Intake, we now have insurance cards, IDs, and forms for nearly 100% of our patients.”
By providing these free tools, Zocdoc aims to empower providers to enhance the patient experience, improve efficiency, and reduce administrative burden. With its extensive reach in the healthcare marketplace, Zocdoc is well-positioned to drive rapid adoption of these new offerings, benefiting both providers and patients.
Sources:
– Zocdoc Practice Solutions: A Free Suite of Tools for Providers. Zocdoc. [No URL]
– Zocdoc Launches Free Suite of Tools for Providers. PR Newswire. [No URL]
