HospiNews

Hinduja Hospital Receives Quality Awards

PD Hinduja Hospital, Mumbai is the first hospital in India to win the IMC Ramkrishna Bajaj National Quality Awards (RBNQA) for the year 2007. A panel of five judges from different fields examined the systems and the organisation over two days. A formal award ceremony would follow in March.

The award criteria emphasise on transparency in governance and ethics, the need to create value for customers and the business and the challenges of rapid innovation and capitalising on knowledge assets. Says Joy Chakroborty, Deputy Director-Administration, Hinduja Hospital, "The organisation undergoes vigorous evaluation not just on the quality of a particular service or product, but an entire spectrum of parameters like leadership, customer focus, HR, process management and knowledge management, strategic planning, customer and market focus, measurement and analysis management and business results by a panel of specially trained and recognised experts that do extensive research on the organisation over a period of one-and-half months and benchmark it with the competitors."

Winning the RBNQA was the culmination of the tremendous effort that the team at the Hinduja Hospital put in while implementing the world-class practices across the organisation. "Winning this award reinforces the organisation's resolve in aligning with the mission, vision and philosophy to continue being world-class and providing quality healthcare for all," added Chakroborty.

EH News Bureau