Pushpawati Singhania Research Institute

Pushpawati Singhania Research Institute (PSRI) was established in July 1996 as a 37-bed hospital and expanded in two phases to reach a total capacity of 106. The average annual growth rate (revenue) had been approximately 26 per cent.

This super-speciality Hospital is promoted by JK Group—one of the largest industrial houses in India. Says Deputy Medical Superintendent Dr Prashant Kulshrestha, "Our Institute offers services in the fields of gastroenterology, hepatology, gastro-intestinal surgeries, highly specialised hepatic surgeries, nephrology and urology. We have a dedicated renal transplant unit and have carried out many successful transplants. The USP for our Hospital are our endoscopy (diagnostic and therapeutic) services and state-of-the-art dialysis centre. The dialysis unit has isolation dialysis facilities for Hepatitis B, Hepatitis C and HIV patients. We also have CRRT facility for multi-organ failure patients. Research and academics are strong areas of our Institute and we have designated Director (Research) to promote and monitor the quality standards of these activities." The OPD footfall averages about 150 per day. The Institute has a total of 250 staff, excluding outsourced service staff.

Dr Dipak Shukla Director Administration

Says Dr Dipak Shukla, Director-Administration, "We are the first Institute of our kind in India to offer focused super-speciality care in the fields of gastroenterology, hepatology and nephrology under one roof. Our consultants are recognised nationally and internationally."

The Hospital also has a research wing which focuses on liver, renal and digestive diseases and related sub-specialities of medicine to attain the highest standards of preventive, curative and promotive care, and to conduct related field and clinical research through close interaction with reputed institutions and medical scientists of the world.

Information Network

The Hospital uses a Hospital Management System from Akhil Systems. It has in-house capability to develop user interfaces, and has developed modules for dietetics and catering services, and auto SMS generation software. It also has an Intranet site which enables 'click away' connectivity between all users (clinical and administrative) and carries all information about the Hospital, services, facilities and recent development. "We plan to go paperless by April 2008," says Dr Kulshrestha.

Worldwide Plans

For the purpose of medical tourism, the Hospital plans to get accredited for quality healthcare services. "We are exploring opportunities for tie-ups with international tourism companies and speciality hospitals in our neighbouring countries from South East Asia," Dr Kulshrestha says.

Ensuring Welfare

As part of CSR, the Hospital has various employee welfare schemes, which help them grow in their professional field by promoting on-the-job education, training and research. "We have patient forums for patients with chronic diseases to improve their quality of life. We also offer free treatment to patients below the poverty line as per existing norms," he adds.

Focused Future

In future, the management wants to stick to their focus specialities. "We have started a 'one-stop solution' state-of-the-art diabetic centre. We also plan to open a liver transplant unit, shortly. The funds for these expansion projects are being arranged from the Institute's surplus and donations," informs Dr Shukla.

Besides its collaborations in NCR Delhi, namely Sunflag-PSRI Gastroenterology Centre (Faridabad) and Shanti Mukund-PSRI Centre for Gastroenterology, Nephrology and Urology (East Delhi), in the pipeline are plans for collaboration with three more units. "That will happen in the next three years to widen our base," says Dr Shukla.