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Accreditation
Hiranandani Hospital Gets NABH Accreditation
Preparing for NABH has improved the overall quality of
patient care services
 The
130-bed Dr LH Hiranandani Hospital, Mumbai becomes the first hospital in West
India to receive NABH accreditation, awarded for the delivery of highest quality
of patient care. The recently established National Accreditation Board for Hospitals
and Healthcare Organisations (NABH) under the aegis of Quality Council of India
(QCI) has made stringent patient care standards to validate the quality of care
through compliance assessments against 500 criteria, critical to the efficient
functioning of a healthcare setting. There is a strong emphasis on patient rights
and benefits, safety, control and prevention of infections in hospitals, practicing
good patient care protocols and better clinical outcome. The standards relate
to the local culture and systems, yet at the same time, are benchmarked with
the best international standards.
In a NABH accredited hospital, there is strong focus on the following: patient
rights and benefits, patient safety, control and prevention of infections in
hospitals, practicing good patient care protocols, for instance, special care
for vulnerable groups, critically ill patients and better and controlled clinical
outcome.
Dr Sujit Chatterjee, CEO, Hiranandani Hospital, said, "To enable us get
the NABH accreditation, we reviewed all hospital procedures. Those with an iota
of doubt were re-written and appropriate practices put into place. A lot of
focused work went into the entire exercise. I am very pleased with the outcome."
Dr Akash Rajpal, Senior Manager, Medical Services & the NABH accreditation
co-ordinator, said, "The process of preparing for NABH has improved the
overall quality of patient care services. Doctors, nurses and even the housekeeping
staff understand the importance of providing the care at best of their abilities
and are now more responsive and accountable." Strong emphasis was laid
on strengthening policies, procedures and protocols, reviewing performance through
patient satisfaction, conducting audits and training the staff including clinicians,
nursing, management and outsourced staff. EH News Bureau
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